We currently only ship within the USA. We are looking to expand internationally soon!

First log into your account using the email you used at checkout. You can then view your orders and tracking information! Alternatively, we send tracking information to your email, just look up Jelly Wax Tracking and click the link!

We process our orders within 48 hours. Orders normally arrive within 5-7 days of shipping.

Shipping is free on orders over $120 | Shipping prices under $120 varies based on what state and which items you order.

We typically see shipping cost between $9-14 for most orders.

Please contact us using the form below as soon as possible. Our friendly support team is here to help!

Please understand that our orders are processed quickly which means our ability to make changes might be limited, but we are always here to help wherever possible.

If your order has already shipped, you can redirect your package using the tracking link provided in your shipping confirmation email.

Please note: Once an order has been successfully delivered to the address provided at checkout, we’re unable to redirect or retrieve it. So, please double-check your address details when placing your order to ensure everything is correct.

At Jelly Wax, we take pride in the quality of our products. Unfortunately we cannot control the entire delivery process from shipping carriers. If your order is marked as delivered but has not arrived, we recommend waiting 2 days before contacting the shipping carrier. Please visit our Lost or Missing Policy page to learn more.

We offer a 60-day return policy from the day you receive your order. Please visit our Return Policy Page for full details.