60 - Day Return Policy
Hair removal is personal to everyone so if you're not completely satisfied with your purchase, you can return it for a refund to your original payment method. A 15% restocking fee applies to cover the teams efforts in fulfilling your order. 🩵
Please note special refund rules apply for the following products:
5lb & 10lb Jelly Wax Bags: We have a 50% restocking fee on used 5lb and 10lb bags of Jelly Wax.
Deluxe Bundles: If the 5lb bag of Jelly Wax is used or opened, a 50% restocking fee applies.
Skincare: Final Sale
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Order Placed
You placed an order on Jelly Wax!
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Order Shipped
Shipping Policy*You've received your tracking information and will receive your order in 2-7 business days!*
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Day 1
60 - Day Policy Starts
You've received your kit in the mail and your tracking number marks the day your order was delivered. Your 1-Year Warranty starts.
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Day 1-60
Submit Return
Submit A ReturnIt's been under 60 days since the day you received your order. You decide you'd like to return your order, so you submit the return form below.
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Return Approved
Ship Order Back
Once approved, return your order in its original packaging via a trackable mail service (USPS, UPS, FedEx) to the address provided by our support team.
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2-4 Weeks
Refund Initiated
Refund PolicyOnce your order has been received, your purchase will be refunded to your original form of payment. Please allow up to 30 days for your bank or credit card company to process your refund. There will be a 15% restocking fee deducted from the refund to cover our teams efforts. (est. 5-7 business days.)
We stand behind our products
1-Year Warranty
If your Jelly Wax Warmer arrives damaged or has begun malfunctioning, you can initiate a claim or email our support team so we can get a replacement sent out to you.
- 15,000+ Happy Customers
- Fast Shipping From Colorado!
- Made for Sensitive Skin
- Made for Beginners
Before & After - 32 Days
Weeks of Smoothness.
Waxing removes hair at the root resulting in 2+ weeks of smoothness and thinner regrowth. Jelly Wax is made for Sensitive Skin making your waxing experience much more enjoyable, and yes, less painful than your traditional soft waxes or laser.