Refund policy

RETURN POLICY
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We want you to love your purchase. If you're not completely satisfied, you can return eligible items within 60 days of delivery.

RETURN WINDOW
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All products: 60 days from delivery

RETURN LABEL
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Return shipping is the responsibility of the customer.

RESTOCKING FEES
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A restocking fee applies to all eligible returns as follows:

Jelly Wax - 5lb & 10lb bags
  • Unopened / sealed: 10% restocking fee
  • Opened / used: Non-returnable

Jelly Wax - 100g bags
  • Sealed: 10% restocking fee
  • Opened: Non-returnable

Wax Kits & Bundles (Signature Kit, 5-Step System, Whole Body Bundle)
  • Any condition: 10% restocking fee

Subscription Boxes
  • All items sealed: 10% restocking fee
  • Any item opened: Non-returnable

Applicators
  • Sealed: 10% restocking fee
  • Opened: Non-returnable

Skincare
  • All skincare: Final sale - no returns

FULL REFUNDS
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Items returned completely unused and in their original condition are eligible for a full refund to the original payment method. Please note that if Shipping Package Protection was not added on at checkout, there will be a $9 handling fee.

RETURNED IN UNACCEPTABLE CONDITION
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An item is considered returned in unacceptable condition if it has been opened, damaged, altered, or returned without its original packaging.

Items returned in unacceptable condition are not eligible for a refund. A 15% restocking fee on the total order will apply, and the remaining value will be issued as store credit.

Items deemed unacceptable upon inspection will not be returned to the customer and will be disposed of by our warehouse in accordance with our hygiene and quality standards.

EXCHANGES
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Exchanges are not supported at this time.

LOST OR DAMAGED ORDERS
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Standard orders: Restrictions apply. Please visit our Loss & Damage Policy page for details.

Orders with Shipping Package Protection: Your order is covered by Corso. To file a claim, visit our File a Claim portal.

We always recommend adding Shipping Package protection at checkout to ensure your order is 100% protected from theft, damage, or loss.

* Restocking fees are deducted from your refund and returned to your original payment method.