Incorrect or Invalid Address Policy
It is the responsibility of the buyer to verify that the purchased items and delivery address on their order and shipping confirmation emails are accurate before shipment.
Unclaimed & returned packages
- Restocking fee 15% of order value
- Refund method Original payment method, minus restocking fee
- When processed Once package is received back at our warehouse
Invalid or incorrect address
- How we handle it A team member will contact the email on the order
- Refund option Full refund to original payment method once package is returned
- Reship option We can reship as soon as the package begins its return journey
- Reship fee (orders under $120) $8–$12 shipping invoice required before reshipment
- If not reported within 24 hrs Shipping fee + 15% processing fee applies
Please double-check your delivery address before placing your order. If you notice an error, contact us within 24 hours to avoid additional fees. After 24 hours, a shipping fee and 15% processing fee will be required to facilitate reshipment.
If you have any more questions or concerns please feel free to send us an e-mail at info@jellywax.co
Thank you!